Reference

Your Rights and Our Rules at l4445

Using l4445 means you accept the terms set out on this page. Access and eligibility depend on your local law and the regions where l4445 operates — if you are unsure whether access is permitted where you are, check your local regulations before opening…

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData handling policyContact rights
l4445 Your Rights and Our Rules at l4445
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal questions about your account, data or eligibility need a direct channel. Our Bangladesh support team handles policy queries, account-closure requests and data-access questions. Reach us through any of the paths below — have your registered mobile number or bKash wallet number ready so we can verify your identity quickly.

Team online

Live Chat

Open the chat window from any page inside l4445. Give your registered number and describe your legal query — a support agent will respond and escalate if needed.

Email Support

Send your legal or data request to our support address. Include your account ID and the specific policy area — data access, account closure or eligibility — so we route it correctly.

Account Help Centre

Log in, go to Account Settings and select Help. Policy-related tickets raised here are flagged separately from general queries and handled by our compliance-aware support staff.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

We hold account data only for as long as your account is active or as long as applicable law requires. Security measures include encrypted sessions across all pages and two-factor verification on login, which is delivered as an OTP to your registered mobile number. You can request a copy of the data we hold on you, or ask us to delete it, by contacting support with your verified account details.

Cookie Usage We use session cookies for login continuity and analytics cookies to improve lobby navigation. You can manage cookie preferences through your browser settings at any time.
Account Security Login is protected by OTP verification sent to your registered mobile. Never share your OTP with anyone — our support team will never ask for it during a chat session.
Data Retention We retain transaction records, including bKash, Nagad and Rocket deposit history, for the period required by our operating obligations. Closed accounts retain records for that same window.
Right to Request Changes You may request correction of inaccurate account data at any time. Submit a ticket through the Account Help Centre with your verified ID and we will process the correction.

Common Questions About l4445 Legal Terms

If something in these terms is unclear, the questions below cover the areas we hear about most — eligibility, data rights, wallet conditions and how to close your account through the correct legal path.

Eligibility depends on your local law and the regions where l4445 operates. We recommend you check the regulations that apply in your location before creating or continuing to use an account.

Wallet numbers linked to your account are retained for the period our operating obligations require, then removed. You can request confirmation of deletion by contacting support after closure.

Log in, go to Account Help and submit a data-access request. Verify your identity using your registered mobile number and we will process the request within the period stated in our data policy.

We update terms when the service changes and mark a revised date at the top of the page. Continued use after that date counts as acceptance. If you disagree, contact support to close your account.

No — each wallet service has its own terms that apply alongside ours. Both sets of terms govern your transactions. Review the Rocket and Nagad terms separately through their respective apps.

Where a mandatory local rule conflicts with our terms, local law takes precedence to the extent required. The rest of these terms remain in effect alongside it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.